Shipping, Returns and Warranty Policy
At Trempa Lights, we are committed to providing a professional, efficient and dependable service experience for our business customers across Europe. As a B2B supplier focused on restaurants, hotels, cafés and hospitality spaces, we understand the importance of reliable delivery, clear policies and transparent communication throughout the ordering process.
Our goal is to ensure that every order is handled with care, dispatched efficiently and supported by clear commercial terms that reflect the nature of professional business purchasing.
Shipping Policy
We offer shipping across Europe and work closely with trusted courier services to ensure smooth and timely delivery of every order.
All shipments are sent via UPS.
For orders delivered within the European Union, we offer free shipping on all orders above €300.
For orders below €300, a flat shipping fee of €20 will apply.
Our standard estimated delivery time is 24 to 96 hours, depending on the destination and the courier routing. Please note clearly that Sunday is not included in the shipping or delivery timeframe.
Delivery times begin from the moment the order is confirmed, prepared and dispatched. While we always do our best to ensure fast delivery, exact arrival times may vary depending on the destination country, customs procedures where relevant, local courier operations and seasonal logistics volume.
For larger commercial orders, project based deliveries or special shipping arrangements, our team may coordinate directly with the customer in order to provide the most suitable shipping solution.
If you require assistance regarding shipping, delivery timing, bulk orders or any special logistical request, you are welcome to contact our team directly at info@trempalights.com.
Returns Policy
As Trempa Lights operates as a B2B supplier, all purchases are made for professional and commercial use. For this reason, returns are not handled in the same manner as standard consumer purchases, and all return requests are subject to review and prior written approval.
We do not accept returns for products that have been opened from their original packaging.
We do not accept returns for products that are broken, damaged through handling, or no longer in new and resellable condition.
To be considered for any return review, products must remain in their original sealed packaging, unused, untouched and fully suitable for resale.
Any item that has been unpacked, installed, used, tested in a commercial environment, damaged after delivery, or returned without prior approval will not be eligible for refund.
Returns sent without prior confirmation and written approval from Trempa Lights may be rejected and refused upon arrival.
Because our products are supplied for professional hospitality use, customers are expected to verify product suitability, finish selection, quantities and project requirements before placing the final order.
Breakage and Damage Exclusion
Please note clearly that no refund will be issued for any item that is broken.
In addition, products that are broken are not covered under the warranty.
This applies to any breakage or physical damage caused after delivery, including but not limited to impact damage, drops, misuse, improper handling, storage damage, installation related damage, transportation by the customer or damage caused in the business environment after receipt.
Warranty Policy
Trempa Lights provides warranty coverage for eligible manufacturing or technical defects, subject to inspection and approval by our team.
However, the warranty is strictly limited and does not cover breakage of any kind.
The warranty also does not cover physical damage, accidental damage, misuse, negligence, improper installation, incorrect charging methods, unauthorized modifications, normal wear caused by intensive commercial use, or any damage resulting from improper storage or handling.
If a technical issue arises and you believe the product may have a manufacturing fault, our team will review the matter based on the information, images and order details provided. Where relevant and approved, we will advise on the next steps accordingly.
Return Request Procedure
If you wish to submit a return request, you must contact us in advance by email at info@trempalights.com and include your order number, company name, full order details and the reason for the request.
Our team will review the request and confirm whether the goods are eligible for return consideration under our B2B policy.
If, and only if, the return is approved in writing, we will provide the relevant return instructions and the appropriate return address according to your location.
Please note that any approved refund will only be considered after the returned goods have been received, inspected and confirmed to comply fully with all return conditions.
Shipping fees are non refundable unless otherwise agreed in writing.
Final Note
By placing an order with Trempa Lights, the customer confirms acceptance of these shipping, returns and warranty terms.
We strongly recommend that all customers review product details, finishes, technical specifications, charging compatibility and commercial requirements carefully before completing the order, especially for project based, hospitality or bulk purchases.